- REFUNDS & EXCHANGES
N. Las Vegas, Nevada
Refunds & Exchange Policy
Please look over your order as soon as your receive it. If you are not pleased with your purchase, Please Note that Refund and or Exchange Requests must be made within 7 days of Purchase and meet the criteria outlined below:
REFUND / EXCHANGE POLICY
MUST contact our customer service within 7 days of purchase to initiate a refund/exchange request.Guarantee Range:1.Hair must NOT have been installed, colored, cut, or altered in any manner. Will not affect the second sales2.The hair must be in its original bundle and not be untied at the top3. The hair must be in its original packaging.
CUSTOM MADE ORDERS CAN'T BE EXCHANGE AND RETURNED
Please do not send unauthorized returns. We assume no responsibility for lost items, unauthorized returns, or items sent to the incorrect address.Shipping Fee: Shipping and handling are the responsibility of the customer. The product must be sent back and shipped the exchange at your expense.Note: We recommend that you use a shipping provider with a signature confirmation service, and/or insurance to protect your package.
HOW TO MAKE AN APPLICATION OF REFUND/EXCHANGE:
You must contact us within 7 days of receiving your order.Depending on the situation, we may ask you to send photos/ video of the hairReturn package must included: Your name, Your contact number, and order IDExchange: Merchandise must be physically received at our corporate office and confirm all items are correct before a return can be granted.Refund: Merchandise must be physically received at our corporate office and confirm all items are correct. Then We will refund the purchase amount of the product and not the shipping cost.
We Ship WorldWide!
Items in stock are shipped within 24 hours, customized items are shipped in one week. We ship Monday through Friday, excluding weekends and holidays. You will receive a tracking number once your order shipped.
SERVICE ESTIMATED TIME
Order Processing TimeUSPS Priority 3-7 Business Days
1-2 Business DaysDHL Express 2-4 Business Days
1-2 Business DaysFedEx Express 2-4 Business Days
1-2 Business DaysTRACKING YOUR ORDER:
You will receive a confirmation email once your order has been shipped, which will include your tracking number and a link to follow the journey of your package. If there is a problem with your tracking number or package delivery, please contact the courier directly prior to contacting us.
Please allow 1 - 4 days for the tracking information to show.
In some rare case, the tracking information may not update but you will still receive your order. Please contact us after the estimated delivery time.
WRONG ADDRESS DISCLAIMER:
It is the responsibility of the buyer to make sure that the shipping address is correct. Orders are generally shipped in the next business day. If you made an error in your shipping address, please contact us at firstname.lastname@example.org before order shipment.
If your order is already processing or has been shipped, we are no longer able to change the address. The only thing we can do is waiting to see if the package gets returned back to us. If it does get returned back to our warehouse, we can then ship it to the correct address or provide you with a full refund.
If you upgraded your shipping and the package was returned to us due incorrect address, if you'd like a refund, you will not be reimbursed for upgraded shipping fees.
Customers are responsible for all import duties, customs, and local taxes charged by your country. As we are unable to advise the amount of what these fees might be, we recommend to contact your country's customs office or tax agent for respective charges and rates on a package coming outside of your country.
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